privacy policy

about

socialogy marketing, trading as socialogy ("we", "our", "us") respects your privacy and is committed to protecting your personal data. this policy explains how we collect, use, and protect your information when you visit our website, enquire about our services, or engage us as a client.

this privacy policy is governed by and construed in accordance with the laws of england and wales.

last updated: august 2026

1. who we are

socialogy is a uk-based marketing agency. we help businesses with strategy, branding, websites, social media management, email marketing, print, and one-to-one strategy consultations.

we are an unincorporated partnership operating under the trading name socialogy marketing. you can contact us at hello@socialogy.marketing.

2. the information we collect

we may collect:

  • personal details (name, email address, phone number) if you contact us, fill out a form, or book a call or consultation with us.

  • payment information (such as billing name and email) if you purchase a service directly through us. we do not store or process your card details ourselves, this is handled securely by our payment processor, stripe. see clause 5 for more on stripe.

  • booking information (name, email, and the details you provide about what you'd like to discuss) if you book a consultation through our scheduling tools.

  • business information (company name, website, social media handles) if you engage us as a client.

  • technical data (ip address, browser type, device information) via cookies and analytics.

  • usage data (pages visited, time spent on site).

3. how we use your information

we may use your information to:

  • respond to your enquiries or requests.

  • process payments and deliver the services you've purchased or booked.

  • provide you with our services as an ongoing client.

  • improve our website and services.

  • send updates or marketing, where you've agreed to receive them.

  • meet our legal and financial record-keeping obligations, such as those required by hmrc.

4. legal basis for processing

we process your data under:

  • contract: to provide the services you've requested or purchased.

  • legal obligation: to meet financial and tax record-keeping requirements.

  • legitimate interest: to improve our services and website.

  • consent: for marketing communications, where required.

5. how we share your info

we may share it with:

  • trusted service providers (such as website hosting and analytics tools).

  • stripe, our payment processor, to handle card payments securely. stripe processes and stores your payment details directly, we do not have access to your full card information.

  • google, for scheduling and calendar tools used to manage bookings and consultations.

  • platforms used to deliver services (such as meta business suite and canva), where relevant to a specific client project.

  • regulatory or law enforcement authorities, where we are required to do so by law.

all third parties are required to keep your data secure and use it only for agreed purposes.

some of the third parties listed above (including stripe and google) are based outside the uk and european economic area, principally in the united states. where this is the case, we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data in line with uk gdpr requirements.6. cookies and analytics

6. cookies and analytics

we use cookies to improve your browsing experience and track website performance. you can control cookies in your browser settings.

we do not currently use advertising or tracking pixels (such as a meta pixel) on our website.

7. how we protect your data

we use secure systems, strong passwords, and encryption where possible to keep your data safe. payment information is handled directly by stripe, in accordance with their own security standards, and is not stored on our own systems.

8. how long we keep your data

we keep personal data only as long as necessary for the purposes outlined in this policy, or as required by law. financial and invoicing records are retained for a minimum of 6 years, in line with hmrc requirements. enquiry and booking details not connected to a paid engagement are typically retained for no longer than 24 months.

9. your rights

you have the right to:

  • access the personal data we hold about you.

  • request correction or deletion of your data.

  • withdraw consent at any time, where applicable.

  • complain to the information commissioner's office (ico) if you believe your rights have been breached. you can find out more at ico.org.uk.

to exercise any of these rights, please contact us at hello@socialogy.marketing.

10. changes to this policy

we may update this policy from time to time.

updates will be posted on this page with a new "last updated" date.