terms & conditions
introduction:
these terms & conditions govern the relationship between socialogy marketing (“the agency”) and the client. by paying a deposit or commencing a project, the client agrees to these terms in full.
these terms are governed by and construed in accordance with the laws of england and wales.
1. grow your socials
onboarding:
40% is paid upfront to commence strategy development. the remaining 60% is billed once the first set of creatives has been signed off by the client.
recurring billing:
the client will be billed 100% of the monthly fee every 30 days, starting from the date the initial 60% balance was settled.
founding partner price lock:
clients joining at the introductory "founding partner" rate will maintain that price for as long as they continue the service. if the service is cancelled and the client rejoins at a later date, the "price lock" is void, and they will be billed at the current standard agency rate.
the 5-day rule:
work for the following month's content and engagement commences 5 days before the next billing cycle. to avoid further charges, the client must provide written notice of cancellation at least 5 days prior to their next billing date.
late cancellation fee:
if a client cancels within the 5-day period prior to their billing date, a "work-performed" fee will be charged at a rate of £60 per day for each day work has commenced for the upcoming cycle. for example, if a cancellation is made 1 day before the billing date, a charge of £240 will apply (representing 4 days of work performed).
brand assets:
the client must provide all brand assets, photography, and login access as requested.
creative delays:
the agency is not responsible for missed deadlines or posting schedules caused by the client’s delay in providing assets or approving creatives.
2. build your brand
deposit:
a non-refundable 50% deposit is required before any strategy or design work commences.
final payment:
the remaining 50% is due immediately upon the client's approval of the final concepts or strategy.
asset protection:
the agency will present concepts via watermarked previews or protected digital presentations. high-resolution files, source files, and final strategy pdfs will only be released once the final 50% balance has been cleared in full.
3. refine your strategy
deposit:
a non-refundable 50% deposit is required before any strategy or design work commences.
final payment:
the remaining 50% is due immediately upon the client's approval of the final concepts or strategy.
asset protection:
the agency will present concepts via watermarked previews or protected digital presentations. high-resolution files, source files, and final strategy pdfs will only be released once the final 50% balance has been cleared in full.
4. custom projects
fees for custom work (e.g. website builds) are managed on a case-by-case basis. unless otherwise agreed in writing, a 50% deposit is required upfront, with the balance due prior to the handover of assets or the "go-live" date.
5. ad accounts & spend
account ownership:
the client must own their own ad accounts (meta business suite, google ads, etc.). socialogy marketing will be granted "partner" or "manager" access only.
direct billing:
all ad spend is paid by the client directly to the platform. the agency will never hold or process client funds for ad spend.
6. intellectual property
retention of rights:
socialogy marketing retains full ownership of all concepts, drafts, and strategies until the final invoice for the relevant service is paid in full.
transfer of rights:
upon receipt of final payment, the client is granted ownership of the final delivered assets. socialogy marketing retains the right to use all work, results, and client logos for portfolio, case study, and promotional purposes.
7. general
performance disclaimer:
while socialogy marketing uses 1st-class marketing principles, we do not guarantee specific financial returns or follower counts. marketing is subject to external market forces and platform algorithm changes.
liability limit:
the agency’s total liability for any claim shall not exceed the amount paid by the client for the specific service in question.