terms and conditions
here is how we protect your data and respect your digital footprint.
about this policy
these terms & conditions govern the relationship between socialogy marketing (“the agency”) and the client. by paying a deposit or commencing a project, the client agrees to these terms in full. these terms are governed by and construed in accordance with the laws of england and wales.
1. custom projects
fees for custom work (e.g. website builds) are managed on a case-by-case basis. unless otherwise agreed in writing, a 40% deposit is required upfront, with the balance due prior to the handover of assets or the "go-live" date.
2. ad accounts & spend
account ownership:
the client must own their own ad accounts (meta business suite, google ads, etc.). socialogy marketing will be granted "partner" or "manager" access only.
direct billing:
all ad spend is paid by the client directly to the platform. the agency will never hold or process client funds for ad spend.
3. intellectual property
retention of rights:
socialogy marketing retains full ownership of all concepts, drafts, and strategies until the final invoice for the relevant service is paid in full.
transfer of rights:
upon receipt of final payment, the client is granted ownership of the final delivered assets. socialogy marketing retains the right to use all work, results, and client logos for portfolio, case study, and promotional purposes.
4. general
performance disclaimer:
while socialogy marketing uses 1st-class marketing principles, we do not guarantee specific financial returns or follower counts. marketing is subject to external market forces and platform algorithm changes.
liability limit:
the agency’s total liability for any claim shall not exceed the amount paid by the client for the specific service in question.
5. delivery timelines
all estimated delivery timelines are conditional on timely client participation. to keep your project on track, we ask that all feedback, approvals and requested materials are returned within 48 hours of our correspondence. where a response exceeds 48 hours, the delivery timeline will be extended by the equivalent number of days delayed. socialogy cannot be held responsible for delays caused by late client response.