terms & conditions
about
these terms & conditions govern the relationship between socialogy marketing ("the agency", "we", "us") and the client ("you", "the client"). by paying a deposit, signing a proposal, or commencing a project with the agency, the client agrees to these terms in full. these terms are governed by and construed in accordance with the laws of england and wales, and both parties agree to submit to the exclusive jurisdiction of the courts of england and wales.
last updated: august 2026
1. definitions
"the agency" means socialogy marketing, an unincorporated partnership operating under that trading name.
"the client" means the individual, business, or organisation engaging the agency's services.
"the services" means any work, project, retainer, or deliverable agreed between the agency and the client, whether in writing, by email, or via a signed proposal.
"deliverables" means the final assets, materials, or work product provided to the client upon completion of the services.
"the agreement" means these terms and conditions together with any signed proposal, quote, or scope of work agreed between the parties.
2. custom projects
fees for custom work are managed on a case-by-case basis. unless otherwise agreed in writing, a 40% deposit is required upfront, with the balance due prior to the handover of assets or the "go-live" date. deposits are non-refundable once work has commenced, as they cover time, resource, and scoping already committed by the agency. if the client cancels a project before work has commenced, the deposit will be refunded in full, less any reasonable costs already incurred by the agency. any request for changes beyond the originally agreed scope of work will be treated as a change request under clause 4 and quoted separately.
if the agency terminates a custom project prior to completion for any reason other than a breach of these terms by the client, the client will be entitled to a refund of any amount paid for work not yet delivered.
if you are purchasing a service as a consumer, rather than in the course of a business, you may have a legal right to cancel your order within 14 days under the consumer contracts regulations 2013. where a service (such as a one-off strategy session) is delivered before the end of this 14-day period at your request, you acknowledge that your right to cancel is lost once the service has been fully performed, though you may still request a refund if you cancel before the session takes place, minus any work already carried out.
3. retainers & cancellations
rolling retainer services (such as ongoing social media management) may be cancelled by either party at any time, with immediate effect. the client remains liable for payment of any work already delivered or in progress at the point notice is given, including the full remaining balance of the current billing period. the agency reserves the right to terminate a retainer immediately, without notice, in the event of non-payment or a material breach of these terms by the client.4. change requests and scope
any work requested by the client that falls outside the originally agreed scope of work will be treated as a change request. the agency will provide a separate quote for any such change request before commencing the additional work. the agency is under no obligation to begin work on a change request until it has been agreed and, where applicable, paid for in accordance with clause 2.
5. ad accounts & spend
account ownership: the client must own their own ad accounts (meta business suite, google ads, or equivalent). the agency will be granted "partner" or "manager" access only, and will never request or require ownership of the client's ad accounts.
direct billing: all ad spend is paid by the client directly to the relevant platform. the agency will never hold, process, or take responsibility for client funds intended for ad spend.
platform risk: advertising platforms (including but not limited to meta and google) may suspend, restrict, reject, or ban ad accounts or content at their own discretion and without notice. the agency is not liable for any loss, disruption, or delay arising from actions taken by a third-party platform that are outside the agency's reasonable control.
6. intellectual property
retention of rights: the agency retains full ownership of all concepts, drafts, and strategies until the final invoice for the relevant service is paid in full.
transfer of rights: upon receipt of final payment, the client is granted ownership of the final delivered assets for the purpose they were commissioned for. the agency retains the right to use all work, results, and client logos for portfolio, case study, and promotional purposes, unless otherwise agreed in writing.
client-supplied material: where the client supplies content, images, logos, copy, or other material for use in the services, the client warrants that they own or hold the necessary rights and licences to that material, and agrees to indemnify the agency against any claim, loss, or liability arising from the agency's use of material supplied by the client.
7. intellectual property
each party agrees to keep confidential any non-public information disclosed by the other party in the course of the engagement, and not to disclose that information to any third party without the other party's prior written consent, except where required by law. this obligation does not apply to information that is already public, was already known to the receiving party, or is independently developed without reference to the disclosing party's confidential information.
8. data protection
both parties agree to comply with their respective obligations under the uk general data protection regulation (uk gdpr) and the data protection act 2018. where the agency processes personal data on the client's behalf (for example, customer lists for email marketing campaigns), the agency will do so only for the purposes of delivering the agreed services, and in accordance with the agency's privacy policy. further detail on how the agency handles personal data is set out in the agency's separate privacy policy.
9. general
performance disclaimer: while the agency uses first-class marketing principles, we do not guarantee specific financial returns, follower counts, engagement rates, or other performance metrics. marketing outcomes are subject to external market forces, competitor activity, and changes to platform algorithms or policies that are outside the agency's control.
liability limit: the agency's total liability for any claim arising from or in connection with the services, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the client for the specific service giving rise to the claim.
exclusions: the agency shall not be liable for any indirect, special, or consequential loss, including but not limited to loss of profits, loss of business, loss of opportunity, or loss of data, arising from or in connection with the services.
nothing in these terms shall exclude or limit either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under the laws of england and wales.
10. delivery timelines
all estimated delivery timelines are conditional on timely client participation. to keep your project on track, we ask that all feedback, approvals, and requested materials are returned within 48 hours of our correspondence. where a response exceeds 48 hours, the delivery timeline will be extended by the equivalent number of days delayed. the agency cannot be held responsible for delays caused by late client response.
the agency will not be liable for any delay or failure to perform its obligations where that delay or failure arises from circumstances beyond its reasonable control, including but not limited to illness, platform or software outages, industrial action, or other events of force majeure. where such an event occurs, the affected timeline will be extended by a period reasonable in the circumstances.
11. late payments
invoices are due within 7 days of the invoice date, unless a different timeframe is stated on the relevant invoice. where payment is not received by the due date, the agency reserves the right to charge statutory interest on the overdue amount in accordance with the late payment of commercial debts (interest) act 1998, and to pause delivery of the services until payment is received in full.
12. value added tax
the agency is not currently registered for vat. all prices and invoices are therefore exclusive of vat. should the agency become vat registered in the future, vat will be applied to invoices issued from that point onward, and reasonable notice will be given to the client in advance.
13. subcontracting
the agency reserves the right to subcontract or delegate any part of the services to a suitably qualified third party, provided that the agency remains responsible for the delivery and quality of the services as a whole.
14. entire agreement
these terms, together with any signed proposal, quote, or scope of work agreed in writing between the parties, constitute the entire agreement between the client and the agency in relation to the services, and supersede any prior discussions, representations, or agreements, whether written or oral.
15. changes to these terms
the agency may update these terms from time to time. the version in effect at the point the client's deposit is paid or the project commences will apply to that engagement.
contact us
if you have any questions about these terms, please contact us at: